Oppa Travel: Tour Agency Software and Travel Platform Development
About
Oppa Travel, a Malaysian travel agency, designs personalized trips for travelers seeking unique experiences. For both local and foreign tourists, they curate itineraries that showcase the best of Malaysia, Singapore, China, Thailand, and other destinations.
The Challenge
Oppa Travel recognized the growing demand for such seamless and user-friendly end-to-end solutions as travel booking platforms and travel planning tools.
The company aimed to create a comprehensive travel management platform that offered users a secure, user-friendly experience in the booking process with a wide range of options. However, the project faced several obstacles, including tight deadlines, technical problems, and security concerns. Some of the technical aspects addressed in the solution included:
- Scalability: Building a robust infrastructure capable of handling a high volume of concurrent users and transactions during peak periods.
- Performance optimization: Implementing techniques like caching and load balancing to ensure fast website speeds and a smooth user experience.
- Integration with third-party APIs: Connecting with airline, hotel, and payment systems to provide users with up-to-date information on availability and pricing.
- Security Measures: Ensuring user data security was crucial for Oppa Travel since online bookings contain sensitive personal and financial information.
- Meeting Strict Deadlines: For releasing the project on time for multiple markets.
the solution
Milies teamed up with Oppa Travel, providing a team of developers, together with QA and UI/UX design support, as well as PM resources. Since 2023, we have been partnering with the Oppa Travel team, developing front- and back-end components for a travel agency. Our team has also designed and tested the UX/UI, created wireframes and prototypes, and integrated third-party APIs.
Milies has designed and developed a travel management platform, being responsible for web development, UI/UX wireframes and prototypes, UI design, API integrations, backend logic, test reports, documentation, and deployment. More specifically, we’ve provided tech support on the following:
- Travel Booking: Options for bus booking, overseas tour booking, and vacation packages.
- User Accounts: Profile management, booking history, etc.
- Admin Panel: For creating tour packages, approving reviews, organizing refunds, etc.
- Payment Option: Currently supporting local payment methods.
- Advanced Search: For finding and booking daily trips, activities, and packages with filtering and sorting options.
- User Reviews and Ratings: Insights from past customers on tours and services.
- Multi-language website: The default language is Chinese, supporting also English.
- Back-end Logic: Server-side logic, database setup, and user authentication.
- API Integrations: Integrated third-party APIs for travel-related data.
- Vue.js Components: Front-end elements and pages developed with Vue.js.
- Wireframes and Prototypes: Illustrations of the design and features of the website.
- UI Design: Interface design elements and style guides.
- Test Reports: Documentation of unit tests, integration tests, and UAT results.
- Deployment Plan: A thorough strategy for launching the website in a production environment.
- Documentation: A thorough documentation intended for both developers and end users.
The capacity to display constantly updated package data on the website, preventing consumers from being confused by outdated information, was one of the project's primary difficulties, which our team is delighted to have overcome. Another proud moment for us is about developing a travel agency platform, which manages large data sets and operates flawlessly.
Our project management team used agile approaches and designated tasks as a priority depending on how they would affect the project timetable to guarantee timely delivery. Additionally, cross-functional teams consisting of developers, designers, testers, and stakeholders worked closely together to speed up the development process and quickly resolve any problems.
Our development team usually provided a detailed schedule that was diligently divided into scopes of work. Our planning ensured that every aspect of the project aligned with the provided timeline, allowing for a structured and organized approach to the implementation of various tasks.
For the future development, we have planned such functionalities as:
- Flight booking: Besides bus and overseas bookings, users will be able to book flights as well.
- Customizable Tour Packages: Users can personalize their travel plans.
- Currency Integrations: For the international market.
- Payment Integration: Offering a variety of payment methods, including local options, digital wallets, bank transfers, and credit cards.
- Discounts and Promotions: Providing exclusive deals and discounts for members and those who book early or purchase bundled packages.
- Customer Support: Chatbots, FAQs, and helplines for user assistance.
In conclusion, Milies and Oppa Travel successfully developed an end-to-end booking solution that gave users a seamless and secure travel booking experience across multiple destinations by concentrating on improving user experience, addressing technical challenges, ensuring security measures, and meeting strict deadlines.
As we continue to work with Oppa Travel, we're dedicated to making constant enhancements and platform optimizations to better serve customers' changing demands and keep our competitive advantage in the travel sector. With our commitment to innovation and customer satisfaction, we are excited to expand our collaboration with Oppa Travel and provide outstanding value to tourists everywhere.
Client feedback
Pui Kean Goh
Director of Oppa Travel
“We are truly grateful for Milies' outstanding efforts, which have resulted in a high-quality and fully functional travel website that meets.
The team’s commitment to excellence, coupled with a collaborative and friendly approach, greatly contributed to the project's success. Their expertise and dedication were evident in every phase, from the initial conceptualization to the final implementation.“